Insights to performance excellence 2009-2010 : an inside look at the 2009-2010 Baldrige Award criteria

This book helps performance-excellent examiners and organization-improvement practitioners to understand the 2009-2010 Baldrige Performance Excellence Criteria, and the linkages and relationships among its many Items. Blazey simplifies the Criteria into easily understandable and actionable items through the use of plain-English explanations, flowcharts, and relationship matrixes. As always, also included are examples of effective practices that recent Award-winning organizations have developed. Changes to this edition include: New information from the Baldrige 2009-2010 Criteria for Performance Excellence to help leaders focus on priority opportunities for improvement and better understand the role they must play in refining their management systems and processes. The CD-ROM included with this book has been modified to bring templates and related analyses up to date with the changes in the Criteria. Reading Insights to Performance Excellence 2009-2010 will strengthen your understanding of the Criteria and provide insight on analyzing your organization, improving performance, and applying for the award